COMPLAINTS

“Customers First“ is one of our core values. Hence, at Halo Advisers Ltd we endeavor to achieve customer satisfaction and take complaints seriously.

Our company has a formal internal complaint resolution service that follows a professional procedure to solve your query within a specified time.

OUR PROCEDURE

Primarily, we encourage our customers to have transparent communication with us regarding any query or issues they have.

The first step is to let us know about your query in person and if it is not manageable for you then you can send your query via email at shak@haloadvisers.co.nz or through this form below, providing us with the details of your complaint.

Our internal complaint resolution services will reply with a confirmation email within 2 business days.

While we are committed to resolve the issue within 7 days, the resolution will also depend upon the type of query.

In case it isn’t solved in the given time then we will further extend the procedure according to the complexity of the complaint.