April Gem Limited (FSP152084) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice.
NATURE AND SCOPE OF THE ADVICE
April Gem Limited provide advice on Risk Products such as Life Cover, Income Protection, Trauma Cover, Disability benefits and Health insurance.
We only provide financial advice about products from certain providers such as AIA, Asteron, CIGNA and Partners Life.
In providing you with financial advice, we will only consider existing term life, trauma, income protection and health insurance policies (if any). We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
FEES & EXPENSES
For Life and Health advice, April Gem Limited does not charge fees, expenses or any other amount for any financial advice provided to its clients.
April Gem Limited may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled.
CONFLICTS OF INTEREST AND INCENTIVES
For life insurance and health insurance, April Gem Limited receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to April Gem Limited. The amount of the commission is based on the amount of the premium; On Life Insurance Policies between 180% and 200% (GST inclusive) and service commission on annual basis of between 7.5% and 10%. On Health Insurance policies between 30% and 140% and service commission on an annual of 7.5%.
To ensure that our financial Advisors prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial Advisors undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance Advisor.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives. To ensure that our financial Advisors prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial Advisors undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. April Gem Limited monitors these registers and provides additional training where necessary.
COMPLAINTS HANDLING AND DISPUTE RESOLUTION
If you are not satisfied with our financial advice service you can make a complaint by emailing email@example.com , or by calling: 021 2482418.
Once we receive a complaint, we follow an internal procedure to ensure we address the issue. Our Process will:
- Acknowledge your complaint within 2 working days
- Inform you how we will address the complaint
- Gather any information that will help us resolve the complaint
- Aim to resolve the complaint within 20 days
If you are not satisfied with our response you have the right to refer your complaint to Financial Services Complaints Ltd (FSCL). FSCL is an independent dispute resolution scheme approved by the Minister of Consumer Affairs and will help you to resolve your complaint. There is no cost to you to use the services of FSCL.
FSCL can be contacted on:
Telephone: 0800 347 257 | Email: firstname.lastname@example.org
Address: PO Box 5967, Lambton Quay, Wellington 6145